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Has iPhone 5 eroded Apple’s loyal customer base?

Has iPhone 5 eroded Apple's loyal customer base?Ever since Apple debuted its first iPhone in 2007, the number of iPhone loyalists, who say that they definitely or probably will buy the next iPhone, has plummeted. According to a recent Strategy Analytics Wireless Device Lab Report, only 75 per cent of iPhone owners in Western Europe say they are likely to buy their next phone from Apple, down from 88 per cent in 2011.

US repeat purchase intentions have also seen a slight decline, down from 93 per cent in 2011 to 88 per cent in 2012, said the report. The figures have come almost a month after Apple launched its latest iPhone 5.

“There is no doubt that Apple is continuing its success in retaining existing user base while attracting new customers,” commented Paul Brown, director at Strategy Analytics’ User Experience Practice, adding, “negative press prompted by a perceived lack of recent innovation by Apple has meant we are starting to see some growth in the number of previously highly loyal consumers who are now reconsidering whether or not they will purchase a new iPhone for their next device.”

Apple IPhone 5 Misses Estimates Even as 5 Million Units Are Sold

Apple Sells 5 Million IPhone 5 in Record Debut Retail WeekendMore than 5 million iPhone 5s were sold in the first three days, surpassing a record set last year by the previous model, Cupertino, California-based Apple said today in a statement. Apple said demand for the new handset continued to exceed the initial supply, an issue the company cited last week as the cause of delivery delays for some early online orders.

Shares slipped amid concern that supply shortfalls may impede the company from harnessing the iPhone 5 to outpace rivals including Samsung Electronics Co. (005930) that make handsets using Google Inc. (GOOG)’s Android mobile software. The iPhone, responsible for about two-thirds of profit, is crucial to fueling the growth (AAPL) that transformed Apple from a niche computer maker into the world’s most valuable company.

“The number is lower than what people had expected,” Brian White, an analyst at Topeka Capital Markets, said in an interview. He had estimated debut weekend sales of 6 million to 6.5 million units, excluding Internet purchases that haven’t been shipped. “This seems to be driven more by availability than demand.”

The shares fell 1.3 percent to $690.79 at the close in New York. The stock has gained 71 percent this year.

Estimates Missed

The shortfall between iPhones actually sold and the tally predicted by analysts may not be vast, since Apple doesn’t report orders that were received over the Internet until they are delivered, Brian Marshall, an analyst at ISI Group, wrote in a note to clients today. Apple’s figure includes sales from wireless carriers, retail outlets, Apple stores and online orders that customers have received, he said.

“Units in transit could be in the millions currently,” Marshall said. He had anticipated sales of 6 million to 8 million units, based on his understanding of which orders Apple would count as sales.

Trudy Muller, an Apple spokeswoman, declined to comment beyond the company’s statement and referred to regulatory filings for the revenue-recognition policy. Apple counts online sales to individuals once the product is received, filings show.

Gene Munster, an analyst at Piper Jaffray Cos. (PJC), had predicted Apple would sell 6 million to 10 million of the iPhone 5. That assumed Apple would count all orders, including undelivered online purchases, in the sales reported today, Munster wrote in a research report.

‘Irresponsible Estimates’

Early orders in Apple’s online store topped 2 million units in one day, Apple said on Sept. 17. The company said in the statement today that “while the majority of pre-orders have been shipped to customers, many are scheduled to be shipped in October.”

iPhone 5 poised for 10 million sales debut

Apple is poised for a record iPhone 5 debut and may not be able to keep up with demand as customers lined up in Sydney, Tokyo, Paris and New York to pick up the latest model of its topselling product. Apple is poised for a record iphone5  debut and may not be able to keep up with demand as customers lined up in Sydney, Tokyo, Paris and New York to pick up the latest model of its topselling product. Global sales started at the Apple Store in Sydney’s George Street at 8 am, as about 500 people waited to buy the device.

Sales also began in Japan, Hong Kong, Singapore, Germany, France, Canada, the US and the UK. The crowds reinforce estimates from analysts that the iPhone 5 will be the largest consumerelectronics debut in history. Apple may sell as many as 10 million iPhones during the weekend sales rush, according to Gene Munster, an analyst at Piper Jaffray Cos.

iPhone 5 goes on sale at Apple’s flagship UK store

Queues snaked around Covent Garden in London’s West End as Apple fans gathered in their thousands to get their hands on the newly unveiled iPhone 5, with many having camped outside in a bid to be among the first to own the device.
When the doors finally opened at 8am this morning, Apple staff and the crowds outside chanted and cheered as the first customer, 22-year-old Ryan Williams, was ushered into the shop.
Mr Williams had spent a week in a tent in front of the shop to make sure he was first in line – not because of an overwhelming desire to own an iPhone 5, but rather as part of a charity fundraising effort for Cancer Research – the phone he collected was passed on moments later for £1000, with the same amount having been raised by a friend who sold his place in the queue to an eager iPhone enthusiast.
Some reviews have noted some flaws with the phone, but The Telegraph’s Technology Reporter Lucy Kinder believes the momentum is firmly in Apple’s favour for the moment.
“There are some concerns about software issues, especially in the mapping service on iOS6, but the Apple hysteria shows no signs of dying down just yet”

Apple takes orders for 2 million iPhone 5s; shares hit $700

Apple iPhone 5 customersobliterated its single-day sales record for iPhone pre-sales, announcing that it took orders for more than 2 million iPhone 5s last Friday. That was more than double its previous mark of 1 million iPhones ordered the first day of pre-sales in October for the iPhone 4S.

The massive iPhone 5 numbers pushed Apple’s stock past $700 a share for the first time in after-hours trading Monday. The shares closed at $699.78, up $8.50, or 1.2%. The world’s most valuable company is now worth nearly $656 billion — about six times its value in June 2007, when it released the first iPhone.

And with shoppers already beginning to line up at an Apple retail store in New York City, the device’s official release Friday could break even more records.

“The customer response to iPhone 5 has been phenomenal,” said Philip Schiller, Apple’s senior vice president of worldwide marketing.

The Cupertino, Calif., company said demand for the phone quickly exceeded the initial supply, so although the majority of pre-orders will be delivered Friday, many will be delayed for shipment until October.

The demand was so overwhelming that it intermittently crashed Apple’s website and sites of retail partners in the first few hours after the phone became available for pre-sale. In just one hour, Apple.com sold out its release-day stock. AT&T and Verizon also announced their own shipping delays.

The hoopla over the new phone — which features a 4-inch retina display screen, 4G LTE high-speed connectivity, better cameras, iOS 6 and a smaller dock connector — is unprecedented, analysts said.

“The challenge will be for folks to calibrate their expectations,” said Peter Misek, an analyst at Jefferies & Co. He’s predicting that Apple will sell 58 million iPhones in the holiday quarter.

The iPhone is Apple’s premier product, with more than 244 million sold since its debut five years ago, not including pre-sales of the iPhone 5. Sales of iPhones and related products and services accounted for 46% of Apple’s revenue in the most recent quarter and 58% in the previous quarter; about 60% of Apple’s profits are estimated to come from the iPhone.

In its last fiscal year, Apple reported revenue of $47.1 billion from iPhones and related products and services, up 87% from the previous fiscal year.

Smartphone race split three ways

With the launch of iPhone 5, the die has been cast for an intense competition among smartphones.

With Apple’s iPhone 5 trying to re-establish its supremacy over the Android devices such as Samsung Galaxy S3 and HTC One X, it does look like Microsoft’s upcoming Windows 8 mobile phones will be the dark horse.

Though Research In Motion’s Blackberry has been aggressively marketing its smartphones in India in recent months, the global forecast for the company appears bleak in the wake of its fiscal forecast and falling market share.

Blackberry’s re-entry into the race for the best smartphone also depends on when it will launch its upgraded Blackberry OS 10. Read more →

Apple reveals prices for unlocked iPhone 5 in U.S., Canada

Apple reveals prices for unlocked iPhone 5 in U.S., Canada
But consumers hot for a carrier-unencumbered configuration will likely have to wait a few weeks for their new smartphone.If you’re in the market for an unlocked iPhone 5, Apple has posted a handy tool detailing how much you can expect to pay for each configuration.

The Apple Store’s comparison tool lists the 16GB iPhone 5 at $649, the 32GB at $749, and the top of the line model 64GB at $849. In Canada, where all models sold by Apple are unlocked, the same models are priced at — in Canadian dollars — $699, CAD $799, and CAD $899 , respectively.
However, those expecting to get their hands on Apple’s next-generation smartphone soon will have to put those hopes on hold. The iPhone maker hasn’t yet announced when consumers can expect availability, and users won’t be able to pre-order the carrier-unencumbered configuration tomorrow.

Apple Store representatives tell The Verge that the unlocked variant won’t be available at for purchase when Apple’s new flagship phone hits retailer shelves on September 21 and probably won’t be for several weeks.
A delay in sales of iPhones not linked to a wireless carrier’s two-year contract are not unheard of and may be a concession to carrier partners; an unlocked version of the iPhone 4S didn’t go on sale last year until November 11 — almost a full month after the carrier-subsidized versions.

Samsung Galaxy Note II may hit AT&T the same day as Nokia

If you were deciding between the Samsung Galaxy Note II and the Nokia Lumia 920 (and/or Lumia 820, for that matter), but didn’t know if they’d all be working on your favorite carrier AT&T, today’s you’re lucky day! A tip has been dropped today about the Galaxy Note II on how it not only appears to be hitting AT&T as its predecessor the original Note did, but will be appearing on October 21st, the same day as the new Nokia Lumia lineup.The Samsung Galaxy Note II is a massive 5.5-inch display-having phablet device that’s smaller than a tablet but bigger than a smartphone, complete with a Samsung-made S-Pen for writing on the display and taking notes. This S-Pen works with technology unique to Samsung and fits neatly inside the casing of the mobile device for easy transport. Have a peek at a hand-on video with some of the most recently revealed features in this next-generation device.

Emerging cities easy targets for cyber criminals

They say the nature of cyber attacks has evolved and they have become more organised and are specifically targeted

WITH India figuring in top 10 list of countries affected by cyber crime, emerging cities like Chandigarh, Mohali, Noida, Bhubaneswar, Surat and Jaipur are now becoming easy targets for cyber criminals due to the increased broadband penetration, say experts.

“Augmented by broadband penetration, smaller and emerging cities of India are exploring opportunities offered by the virtual world, in turn creating a new lucrative pool of targets for cyber criminals to exploit,” said Shantanu Ghosh, VP and MD, Symantec India, a security solutions firm, during a seminar here.

According to a recent report published by Norton, around 42 million people in India have been affected by cyber crime in the last one year. Ghosh said that almost 25 per cent of the bot-infections were observed in emerging cities citing lack of awareness as the main reason.

“Cyber criminals are turning towards these cities as they are more susceptible to cyber attacks. Levels of awareness and security measures adopted by the people and organisations are very low here,” he said.

The 17th Internet Security Threat Report which was released by Symantec in June showed that it was the smaller cities with emerging businesses that were at a higher risk of being affected by cyber crime. While over 10 per cent of the total cyber crimes reported were from Bhubaneswar and Surat, 4 per cent of the attacks were reported in Cochin. Around 0.5 per cent of the cyber crimes were reported from Chandigarh, which is home to over 2,900 small and medium businesses that contribute over Rs 650 crore to the economy, has around 0.5 per cent of cyber crime activity reported.

11 things to do with your old iPhone

1. Give it to your kids so they stop taking yours
Every parent, aunt and uncle knows that no toy in the history of toys has ever been as appealing to a kid as an iPhone. They are shiny, they have games and grown-ups use them for important things. More importantly, they are either off-limits or doled out in limited quantities as a reward for, say, sitting still for a minute. Load up your old iPhone with games and give it to a deserving child in your life.

2. Or to your mom so she can finally see the light
Alternately, if a Luddite adult has been thinking of taking the plunge into the world of smartphones, your old iPhone may help him or her get over the hump. If you have an iPhone 4 or 4S, you might also find someone who’s still hanging on to an earlier model and give them the gift of an upgrade. You may just buy a friend for life (or at least until iPhone 6 comes out).

3. Use it as a tenny-tiny iPad
You’ll be able to watch videos, send email and search Wikipedia for random facts to end cocktail-party disagreements with your decommissioned iPhone – as long as you have a Wi-Fi connection. There’s even a camera, which means you can avoid being that guy (or gal) at the concert who’s turning heads for taking photos with an iPad.

4. Donate to charity
Several charities accept old phones for donation, though it’s worth remembering that these groups likely won’t physically give your old phones to people in need. Rather, they work with phone recyclers and sell your donated phones to them.

A nonprofit group called Cell Phones for Soldiers will take your “gently used” phone and sell it to recycling company ReCellular. It will then use the proceeds to buy calling cards for soldiers.

The National Coalition Against Domestic Violence works with another recycling group in a similar manner. About 60 percent of the phones it collects are refurbished and resold. The money goes toward supporting the coalition. The remaining 40 percent of the phones are recycled, according to the group’s website. It pays for shipping if you are mailing three or more phones.

There are a few more suggestions from New York’s Department of Environmental Conservation .

5. Alarm clock
Do you still use that old radio alarm you bought for your college dorm room in the 20th century? Join the 21st century by turning your old iPhone into an alarm clock. Hide it in a different spot in your bed each night for an added challenge.

6. Sell, sell, sell!
Join the eBay hordes and sell your phone for a few hundred bucks if you can. There will likely be a flood of the gadgets soon after people start getting their new phones, so it might make sense to wait a little.

A company called Gazelle, meanwhile, will make an offer for your old phone based on its condition, your phone carrier and other information. A 32 gigabyte iPhone 4S on Verizon Wireless, for example, was recently going for $237 if it’s in good condition and $90 if it’s broken.

Glyde.com also offers to help you resell your old phone. A recent check showed the above 4S getting roughly $325 to $350 after fees are deducted provided there is a buyer. A “speed sale” that guarantees to sell it in seven days will get the seller slightly less money.

7. Trade in at GameStop
The video game retailer offers cash or store credit for old iPhones (along with iPods and iPads). The service is only available in stores and not online. A 32 gigabyte iPhone 4S on Verizon will get you up to $335 in store credit or up to $268 in cash.

8. Stream music
Stick that baby in a speaker dock, spring for a Pandora subscription ($36 per year) or Spotify ($10 per month) and bam, you have a stereo.

Or try SoundCloud. Although it’s meant to let you create and share music with people, it’s also a good place to listen to DJs you like or discover new ones. TuneIn, meanwhile, will let you listen to online radio stations playing music, sports, news or talk shows.

9. Keep as a backup in case you loose your fancy new one.
Nearly one-third of cellphone owners have had their gadgets lost or stolen, according to a recent survey from Pew Internet & Pew Internet & American Life Project.

10. Use as a camera
At its core, a decommissioned iPhone is a hard drive with a camera. Snap photos with it. No Canon needed. You can also use the iPhone to move photos and other files from one computer to another.

11. Recycle with Apple
Apple Inc.’s own recycling program will give you an Apple gift card if it is determined to have a “monetary value.” A 32 gigabyte iPhone 4S with some light scratches but in good working condition was recently estimated at $280. That’s higher than Gazelle, but you’ll have to spend the money at Apple. The company also accepts broken phones for recycling but you won’t get any money for them.

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