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Has iPhone 5 eroded Apple’s loyal customer base?

Has iPhone 5 eroded Apple's loyal customer base?Ever since Apple debuted its first iPhone in 2007, the number of iPhone loyalists, who say that they definitely or probably will buy the next iPhone, has plummeted. According to a recent Strategy Analytics Wireless Device Lab Report, only 75 per cent of iPhone owners in Western Europe say they are likely to buy their next phone from Apple, down from 88 per cent in 2011.

US repeat purchase intentions have also seen a slight decline, down from 93 per cent in 2011 to 88 per cent in 2012, said the report. The figures have come almost a month after Apple launched its latest iPhone 5.

“There is no doubt that Apple is continuing its success in retaining existing user base while attracting new customers,” commented Paul Brown, director at Strategy Analytics’ User Experience Practice, adding, “negative press prompted by a perceived lack of recent innovation by Apple has meant we are starting to see some growth in the number of previously highly loyal consumers who are now reconsidering whether or not they will purchase a new iPhone for their next device.”

Apple IPhone 5 Misses Estimates Even as 5 Million Units Are Sold

Apple Sells 5 Million IPhone 5 in Record Debut Retail WeekendMore than 5 million iPhone 5s were sold in the first three days, surpassing a record set last year by the previous model, Cupertino, California-based Apple said today in a statement. Apple said demand for the new handset continued to exceed the initial supply, an issue the company cited last week as the cause of delivery delays for some early online orders.

Shares slipped amid concern that supply shortfalls may impede the company from harnessing the iPhone 5 to outpace rivals including Samsung Electronics Co. (005930) that make handsets using Google Inc. (GOOG)’s Android mobile software. The iPhone, responsible for about two-thirds of profit, is crucial to fueling the growth (AAPL) that transformed Apple from a niche computer maker into the world’s most valuable company.

“The number is lower than what people had expected,” Brian White, an analyst at Topeka Capital Markets, said in an interview. He had estimated debut weekend sales of 6 million to 6.5 million units, excluding Internet purchases that haven’t been shipped. “This seems to be driven more by availability than demand.”

The shares fell 1.3 percent to $690.79 at the close in New York. The stock has gained 71 percent this year.

Estimates Missed

The shortfall between iPhones actually sold and the tally predicted by analysts may not be vast, since Apple doesn’t report orders that were received over the Internet until they are delivered, Brian Marshall, an analyst at ISI Group, wrote in a note to clients today. Apple’s figure includes sales from wireless carriers, retail outlets, Apple stores and online orders that customers have received, he said.

“Units in transit could be in the millions currently,” Marshall said. He had anticipated sales of 6 million to 8 million units, based on his understanding of which orders Apple would count as sales.

Trudy Muller, an Apple spokeswoman, declined to comment beyond the company’s statement and referred to regulatory filings for the revenue-recognition policy. Apple counts online sales to individuals once the product is received, filings show.

Gene Munster, an analyst at Piper Jaffray Cos. (PJC), had predicted Apple would sell 6 million to 10 million of the iPhone 5. That assumed Apple would count all orders, including undelivered online purchases, in the sales reported today, Munster wrote in a research report.

‘Irresponsible Estimates’

Early orders in Apple’s online store topped 2 million units in one day, Apple said on Sept. 17. The company said in the statement today that “while the majority of pre-orders have been shipped to customers, many are scheduled to be shipped in October.”

iPhone 5 poised for 10 million sales debut

Apple is poised for a record iPhone 5 debut and may not be able to keep up with demand as customers lined up in Sydney, Tokyo, Paris and New York to pick up the latest model of its topselling product. Apple is poised for a record iphone5  debut and may not be able to keep up with demand as customers lined up in Sydney, Tokyo, Paris and New York to pick up the latest model of its topselling product. Global sales started at the Apple Store in Sydney’s George Street at 8 am, as about 500 people waited to buy the device.

Sales also began in Japan, Hong Kong, Singapore, Germany, France, Canada, the US and the UK. The crowds reinforce estimates from analysts that the iPhone 5 will be the largest consumerelectronics debut in history. Apple may sell as many as 10 million iPhones during the weekend sales rush, according to Gene Munster, an analyst at Piper Jaffray Cos.

HTC launches 8X, 8S smartphones

The companies said the HTC devices would be available from November through more than 150 carriers in at least 50 countries

“We’ve been inspired by Windows Phone 8 to create new smartphones that give the platform the iconic design and personality it deserves,” said Peter Chou, HTC’s chief executive.

“Windows Phone has clearly emerged as one of the top mobile ecosystems and is competitive against any other smartphone platform in the world.”

Among the carriers participating are US-based AT&T, T-Mobile and Verizon Wireless, Europe’s Orange, O2 Telefonica, MTS, Three UK, T-Mobile and Vodafone and Asia-Pacific carriers Chunghwa Telecom, Optus, Singapore Telecommunications, Smartone,Telstra and Vodafone Australia.wan’s HTC unveiled its first smartphones powered by Microsoft’s Windows on Wednesday, in a boost for the US software giant’s efforts to break into a market dominated by Apple and Google. HTC and Microsoft previewed the 8X and 8S handsets in New York, boasting that they feature “iconicsound and “inc

 

Now Nokia joins the anti-iPhone 5 party

First there was Samsung’s muscle-baring, fact-sharing anti-iPhone 5 ad, which ran yesterday. You know, the one that said the Galaxy S3 is full of features and the iPhone 5, well, isn’t.

And now Nokia is stiffening its fins in order to declare that its fine Lumia is happily better than Apple’s long-faced newcomer.

Just as news of Samsung’s ad came through on the hottest of wires, Nokia took to its Twitter account to declare: “Lumia 920: Wireless charging, amazing camera, screen you can use with gloves on and much more. No, it doesn’t take a genius. #switchtolumia.”

It is true that Helsinki is one place where using a screen with your gloves on is vital. It’s also extremely helpful when you’re performing abdominal surgery and your boyfriend texts you to ask whether you’d like pork or spaghetti Bolognese for dinner.

Still, I am a little concerned that Nokia has used the very same words with which Samsung headlined its own ululation: “It doesn’t take a genius.”

It surely doesn’t take a genius to realize that Samsung has just emerged from a rather brutal court case in which it was accused of flagrant copying. Yet here is Nokia apparently engaged in lifting word-for-word.

This is surely not what “the world’s most innovative smartphone” should be known for. I already smell a Samsung lawyer preparing his papers for the inspection of Judge Lucy Koh

Apple reveals prices for unlocked iPhone 5 in U.S., Canada

Apple reveals prices for unlocked iPhone 5 in U.S., Canada
But consumers hot for a carrier-unencumbered configuration will likely have to wait a few weeks for their new smartphone.If you’re in the market for an unlocked iPhone 5, Apple has posted a handy tool detailing how much you can expect to pay for each configuration.

The Apple Store’s comparison tool lists the 16GB iPhone 5 at $649, the 32GB at $749, and the top of the line model 64GB at $849. In Canada, where all models sold by Apple are unlocked, the same models are priced at — in Canadian dollars — $699, CAD $799, and CAD $899 , respectively.
However, those expecting to get their hands on Apple’s next-generation smartphone soon will have to put those hopes on hold. The iPhone maker hasn’t yet announced when consumers can expect availability, and users won’t be able to pre-order the carrier-unencumbered configuration tomorrow.

Apple Store representatives tell The Verge that the unlocked variant won’t be available at for purchase when Apple’s new flagship phone hits retailer shelves on September 21 and probably won’t be for several weeks.
A delay in sales of iPhones not linked to a wireless carrier’s two-year contract are not unheard of and may be a concession to carrier partners; an unlocked version of the iPhone 4S didn’t go on sale last year until November 11 — almost a full month after the carrier-subsidized versions.

Apple sells out of iPhone 5 pre-orders in one hour

iPhone 5 Preorders Sold OutThe overwhelming demand, which intermittently shut down Apple’s website, fueled a rally in its shares, which hit an all-time high and raised the company’s market value to $648 billion. No company in history has ever been valued so high, not adjusted for inflation.

Apple is now more valuable than the gross domestic product of Denmark, Finland and Hungary — combined. And much of that growth has been on the back of the iPhone, which accounts for more than half of the company’s profit.

“I’ve never encountered anything that sold out this fast,” said Peter Misek, an analyst at Jefferies & Co. In comparison, Apple didn’t run out of the initial launch-date inventory of the iPhone 4S until 22 hours after it began taking pre-orders last year. “We said it would be the biggest product release in consumer electronics history, but I guess we even underestimated it. It’s a mania.”

Other iPhone 5 sellers experienced a similar rush of pre-orders and were forced to announce their own shipping delays. By Friday morning, AT&T’s website said new orders wouldn’t ship for 14 to 21 business days. Verizon, too, sold out of its release-date stock, with orders now estimated to ship Sept. 28. Sprint said the 16GB version of the iPhone 5 would ship in up to two weeks, but was still showing launch-date delivery for the 32GB and 64GB models as of 1:30 p.m. Pacific time Friday.

Apple did not disclose how many phones it sold, but analysts said the iPhone 5 was likely to easily surpass pre-orders for the iPhone 4S, which topped 1 million units in a single day.

Apple introduced the iPhone 5 during a splashy invitation-only event in San Francisco on Wednesday. The new phone features a 4-inch retina display screen, high-speed 4G LTE connectivity, better cameras and a controversial smaller dock connector called Lightning.

Google knows what you did last summer

Google summer

Remember the summer vacations of our youth? Sitting in the back seat, wondering if we are there yet, looking for out of state license plates, watching anxiously while Mom and Dad argued over the sprawling paper map?

Well, those days are over. These days, a family road trip is more likely to involve kids wearing headphones and watching a movie on the iPad, while Mom and Dad navigate with the help of a smartphone.

Less headaches, sure. But weren’t the headaches part of the fun?

This year, millions of people used Google Maps to help them get to where they wanted to go, and for the first time ever, Google has culled that information into a colorful chart that shows which destinations were most popular in which countries this summer.

Here in America, “paintball” was one of the fastest rising search terms from May to September. That was followed by “campground” “beach” and “golf course.” The fastest rising landmark searches in the U.S. was “Death Valley National Park,” followed by “Redwood National Park.”

In Canada and Spain, “beach” was the fastest rising search term (in the summer? really?), while in Italy they were looking for restaurants (yum). The French love camping more than I had imagined. That was the No. 1 rising search term there.

Google Maps users in Mexico were most likely to be looking for a hotel, while in India they were most likely to be looking for tourist attractions. In Great Britain, they were looking for squash.

The iPhone 5 and LTE _ what it means for you

The iPhone 5 is Apple’s first mobile handset that uses new “LTE” wireless networks. What’s LTE —and why should you care? Here are some answers.

Q: What does LTE stand for?

A: It’s “Long-Term Evolution,” but that doesn’t really tell you anything. It’s actually the latest and fastest way to transmit data from cellular towers to phones and other gadgets. It’s one of two so-called “fourth-generation,” or 4G, wireless technologies that have been deployed by various phone companies. (The other one is WiMax, which is available on Sprint phones. But WiMax coverage is low, isn’t being expanded, and even Sprint is betting on LTE for the future).

Q: How fast is LTE? Will it make a difference to me?

A: LTE networks in the U.S. reach speeds up to 20 megabits per second. That’s faster than most people get at home, with their cable or DSL services. It’s also faster than older wireless networks, but the differences aren’t always that big. Sprint and Verizon iPhone users should see a huge jump in speed with the new iPhone because their 3G networks are relatively slow. Downloads will be more than ten times faster where LTE is available. For AT&T users, downloads speeds should double or triple.

Q: Which phone companies have LTE, and where can I get it?

A: Verizon Wireless launched its LTE network nearly two years ago. It has the widest coverage, by far: 370 cities. AT&T is second, with 62 cities. Sprint is only in the early stages of its buildout, and LTE coverage is spotty, for now. It covers 19 cities, mostly in Texas and Georgia. But Sprint has said that it plans to fire up New York, Washington, Boston, Los Angeles and some other cities in the next few months.

Q: My iPhone 4S already says it connects to “4G.” Doesn’t that mean LTE?

A: No, AT&T jumped the gun a bit and called its upgraded, non-LTE network “4G” because the speeds were so much higher than before. Apple went along with this, so the AT&T iPhone 4S displays “4G” in the status bar at the top of the screen even though it’s connecting to a 3G network.

Q: Is the iPhone 5 the first LTE phone?

A: No, Apple hasn’t been a trailblazer here. The first LTE phones showed up a year and a half ago, from other manufacturers such as Samsung and HTC. This year, it’s become a standard feature in high-end smartphones.

Q: Verizon and AT&T have been using different types of networks. Now they’re both on LTE. Does that mean I can move phones between the companies?

A: Unfortunately, no. They use different frequencies for LTE, and the iPhone 5 will come in two different versions. One connects to AT&T’s LTE bands, the other to Sprint’s and Verizon’s. (There will be a third one for overseas LTE networks.)

Q: Is there any downside to LTE?

A: Not really, but as you go from 3G to LTE, you might want to keep a closer eye on your data consumption for a while. Surveys show people have higher data usage on LTE, possibly because it lets you download more stuff, faster. It also makes it easier to enjoy video streaming and videoconferencing. AT&T and Verizon now limit monthly data usage (in practice, even for people who have the old “unlimited” plans), while Sprint still provides unlimited data.

Early LTE phones had shorter battery lives, but the chips now draw less power, and Apple promises the same amount of effective use time on LTE as on older networks.

Q: Will the LTE capability mean anything for phone calls?

A: For now, LTE networks carry only data, so the iPhone 5 will use older networks when connecting calls. In the future, LTE will likely be used for calls as well, and it’s possible that could mean improved audio quality. (Apple has its own scheme for improving audio quality, unrelated to LTE. But it’s unclear if U.S. carriers will support it.)

Emerging cities easy targets for cyber criminals

They say the nature of cyber attacks has evolved and they have become more organised and are specifically targeted

WITH India figuring in top 10 list of countries affected by cyber crime, emerging cities like Chandigarh, Mohali, Noida, Bhubaneswar, Surat and Jaipur are now becoming easy targets for cyber criminals due to the increased broadband penetration, say experts.

“Augmented by broadband penetration, smaller and emerging cities of India are exploring opportunities offered by the virtual world, in turn creating a new lucrative pool of targets for cyber criminals to exploit,” said Shantanu Ghosh, VP and MD, Symantec India, a security solutions firm, during a seminar here.

According to a recent report published by Norton, around 42 million people in India have been affected by cyber crime in the last one year. Ghosh said that almost 25 per cent of the bot-infections were observed in emerging cities citing lack of awareness as the main reason.

“Cyber criminals are turning towards these cities as they are more susceptible to cyber attacks. Levels of awareness and security measures adopted by the people and organisations are very low here,” he said.

The 17th Internet Security Threat Report which was released by Symantec in June showed that it was the smaller cities with emerging businesses that were at a higher risk of being affected by cyber crime. While over 10 per cent of the total cyber crimes reported were from Bhubaneswar and Surat, 4 per cent of the attacks were reported in Cochin. Around 0.5 per cent of the cyber crimes were reported from Chandigarh, which is home to over 2,900 small and medium businesses that contribute over Rs 650 crore to the economy, has around 0.5 per cent of cyber crime activity reported.

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